Welcome to ZomZom Travels & High Think HR Consultancy. These Terms and Conditions govern your access to and use of our website, services, and consultancy support.

By accessing our website, contacting us, submitting an inquiry, or engaging our services, you agree to these Terms and Conditions. If you do not agree, please discontinue using our website and services.

1. About Our Services

ZomZom Travels & High Think HR Consultancy provides travel-related assistance, document consultancy, and HR-related services, which may include:

• Visa application assistance and consultancy.

• Student visa application assistance.

• Air ticket booking and travel support.

• Educational certificate equivalency and document-processing assistance.

• Human resources consultancy and recruitment-related guidance.

• Other travel, documentation, and consultancy services offered from time to time.

The availability of each service depends on the relevant requirements, applicable regulations, and third-party providers.

2. Visa and Immigration Services

We provide visa-related guidance and application assistance based on the information and documents supplied by clients.

• Visa approval is solely at the discretion of the relevant embassy, consulate, immigration authority, or government department.

• We do not guarantee visa approval, issuance, or a particular processing time.

• Processing times are estimates and may change due to government procedures, application volume, or additional document requirements.

• Clients must provide genuine, accurate, complete, and up-to-date information.

• We are not responsible for delays or refusals caused by incomplete, inaccurate, misleading, or fraudulent information provided by clients.

• Government fees and third-party charges may apply in addition to our service fees.

Clients are responsible for reviewing all applicable visa requirements before submitting an application or making travel arrangements.

3. Student Visa Services

Our student visa services may include application guidance, document preparation assistance, and general information about educational opportunities.

• Admission decisions are made by the relevant educational institution.

• Student visa decisions are made by the competent immigration authority.

• Admission, scholarships, visa approval, and employment opportunities after graduation are not guaranteed.

• Applicants must meet the institution's academic, financial, language, and documentation requirements.

• Tuition fees, application fees, and other institutional charges are subject to the institution's own policies.

Clients should independently verify the recognition, accreditation, and suitability of their chosen educational institution before making payments.

4. Air Ticket Booking

Air ticket bookings are subject to airline availability, fare conditions, and booking confirmation.

• Ticket prices and seat availability may change until the booking is confirmed and ticketed.

• Passengers must provide names and travel details exactly as shown on their passports.

• Baggage allowances, cancellation conditions, date changes, rebooking charges, and refunds are governed by the relevant airline's fare rules.

• Flight delays, cancellations, schedule changes, and operational decisions are generally controlled by the airline.

• Passengers are responsible for checking their itinerary, passport validity, visa requirements, and airport reporting times.

We may assist clients in communicating with airlines or relevant suppliers, subject to the applicable rules.

5. Certificate Equivalency and Document Assistance

We may assist clients with educational certificate equivalency applications, document verification coordination, attestation guidance, and related administrative procedures.

• Final decisions are made by the relevant government authority, educational institution, verification agency, or other competent organisation.

• Clients must submit genuine and complete documents.

• Additional documents, verification, or clarification may be requested by the relevant authority.

• Processing times depend on the organisations involved and are not guaranteed.

• We cannot guarantee equivalency approval, document verification results, or acceptance by a particular employer or institution.

Clients are responsible for ensuring that the information and documents submitted on their behalf are correct and authentic.

6. HR Consultancy and Recruitment Assistance

Our HR consultancy services may include career guidance, recruitment-related assistance, employer communication, and job application support, depending on the service offered.

• Job availability, eligibility, salary, benefits, and employment conditions must be confirmed with the relevant employer.

• We do not guarantee employment, interview selection, work permit issuance, or visa approval.

• Recruitment and overseas employment services are subject to applicable laws and licensing requirements.

• Any employment offer should be verified directly with the employer or authorised recruitment agency.

• Clients should review employment contracts carefully before accepting an offer or making any payment.

No job advertisement or consultancy discussion should be interpreted as a guarantee of employment.

7. Fees and Payments

Service fees and payment requirements will be communicated to clients before they engage a service, wherever applicable.

• Clients are responsible for paying the agreed fees for the services they request.

• Government, embassy, airline, educational institution, verification, courier, and other third-party fees may be charged separately.

• Additional charges will be communicated where applicable.

• Clients should obtain payment confirmation or a receipt for payments made to us.

• Clients should not send money to unauthorised individuals claiming to represent our business.

Payments must be made through the payment methods communicated through our authorised business channels.

8. Cancellation and Refund Policy

Refund eligibility depends on the service purchased, the work already performed, the applicable third-party rules, and any mandatory consumer protection requirements.

• Service fees for work already completed may be non-refundable where permitted by applicable law and disclosed before payment.

• Government, embassy, airline, university, verification, and other third-party fees are subject to the relevant provider's refund policy.

• Visa refusal does not automatically entitle a client to a refund of government fees, third-party charges, or completed service fees.

• Airline ticket cancellations and changes are governed by the relevant airline's rules.

• Where a refund is approved, the amount and processing time will depend on the applicable terms and payment provider.

Please contact us with your payment details and service reference if you wish to request a cancellation or refund. We will review the request under the applicable policy and law.

9. Client Responsibilities

By using our services, you agree to:

• Provide accurate, genuine, and complete information.

• Submit authentic documents and respond to requests for additional information.

• Review applications, bookings, quotations, and confirmations before approval.

• Pay agreed fees in accordance with the communicated terms.

• Follow applicable laws, immigration rules, airline requirements, and institutional policies.

• Keep your passport, identification, payment records, and other personal documents secure.

• Notify us promptly if any submitted information needs correction.

We reserve the right to decline or discontinue a service where information appears fraudulent, unlawful, or materially incomplete, subject to applicable law and any refund obligations.

10. Website Use and Intellectual Property

All website content, including text, graphics, logos, designs, and other materials, is owned by or used with permission by the relevant rights holder.

You may not reproduce, distribute, modify, or commercially exploit website content without appropriate authorisation.

You agree not to use our website to:

• Engage in fraudulent, unlawful, or misleading activities.

• Submit false information or documents.

• Attempt to disrupt website operations or compromise security.

• Infringe the rights of our business or any other person.

11. Third-Party Services and Links

Our website or services may refer to third-party websites, airlines, educational institutions, government authorities, employers, verification agencies, or service providers.

These third parties operate under their own policies, procedures, and terms. We do not control their decisions or guarantee the accuracy or availability of their services.

Clients should verify important information directly with the relevant third party before making decisions or payments.

12. Limitation of Liability

To the extent permitted by applicable law, we are not responsible for decisions made independently by government authorities, embassies, airlines, educational institutions, employers, or other third parties.

We are also not responsible for delays or service interruptions caused by events outside our reasonable control.

Nothing in these Terms excludes or limits liability where such exclusion or limitation is prohibited by applicable law, including any rights that cannot legally be waived.

13. Privacy and Personal Information

We may collect and process personal information and documents necessary to respond to inquiries and provide requested services.

We will handle personal information in accordance with our Privacy Policy and applicable data protection requirements. Clients should avoid sending sensitive personal documents through unofficial channels.

Please review our Privacy Policy for further information about how personal information is handled.

14. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, or applicable requirements.

Updated terms will be published on this page with a revised effective date. Continued use of our website or services after publication of changes constitutes acceptance of the updated terms, to the extent permitted by law.

15. Governing Law and Disputes

These Terms are subject to applicable laws and regulations relevant to the services provided and the parties involved.

If a dispute arises, we encourage clients to contact us first so that we can attempt to resolve the matter fairly. Nothing in this section removes any legal rights or remedies available to either party under applicable law.

16. Contact Us

If you have questions about these Terms and Conditions, please contact us:

Business Name: ZomZom Travels & High Think HR Consultancy

Website: https://zomzomtravels.com

WhatsApp: +971 56 961 6447

We will make reasonable efforts to respond to inquiries and assist clients with questions concerning our services.

By using our website or engaging our services, you acknowledge that you have read and understood these Terms and Conditions.